BoxTech Privacy Policy
Information We Collect
Account Information
Device and Sensor Data
If you use our GPS and IoT services, we collect data sent by your devices. This includes:
- Location, speed, and trip details
- Sensor readings, for example fuel, temperature, beacons, and events
- Device health, battery, and firmware info
Usage Information
We collect logs about how you use our website and apps. This includes IP address, browser type, pages visited, and time spent.
Support Information
When you contact support, we store your messages, call notes, screenshots, and any files you share with us.
How We Use Your Information
We use your data to:
- Provide live tracking and other features
- Improve accuracy, performance, and user experience30
- Detect issues, send alerts, and support your devices
- Create reports for trips, fuel, driver behavior, and more
- Keep accounts secure and prevent misuse
- Respond to your support requests
How We Share Information
We do not sell your information.
We may share data only with:
Authorities, but only if required by law
Service providers, for example mapping, hosting, SMS, email
Hardware manufacturers to solve device issues
Your team members or company admin if they have access
Authorities, but only if required by law
Data Security
We take security seriously. We use encryption, access control, secure servers, and regular audits to protect your data. No system is perfect, but we work to keep your information safe.
Data Storage and Retention
Your data is stored on secure servers.
We keep device data for as long as your account is active or as required for service and reporting. You may request deletion at any time.
Your Rights
You can:
- Access your data
- Update or correct your information
- Request deletion
- Turn off device tracking by removing or switching off the device
To make a request, contact us at: [your support email]
Cookies
Cookies
Our website may use cookies to remember your login, improve performance, and analyze usage. You can turn off cookies in your browser if you want.
Third-Party Services
If we use third-party tools, for example maps or analytics, their privacy rules may also apply. We only work with trusted partners.
Children’s Privacy
BoxTech does not offer services to children. We do not knowingly collect data from anyone under 16.
Changes to This Policy
We may update the privacy policy when needed. We will post the new version on our website with the updated date
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.